Refund policy

30-Day Return Policy We want you and your child to love our backpacks. If you are not completely satisfied with your purchase, you have 30 days after receiving your item to request a return.

Eligibility for Returns To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Damages and Issues Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately so that we can evaluate the issue and make it right. Since we are a family-owned business committed to quality, we will replace any defective items at no cost to you.

How to Start a Return To start a return, you can contact us at onepolarofficial@gmail.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Return Shipping

• Defective/Wrong Item: We pay the shipping cost.

• Change of Mind: The customer is responsible for return shipping costs.